Toll Free: 800-960-4778

FAQ’s – Urban Air Trampoline Parks

Urban Air is currently seeking energetic Franchisee Partners to help grow the Urban Air brand across the country. The Urban Air Franchise offers you the comfort and support of a successful trampoline & adventure park operator, along with the brand protection and marketing expertise that license and consulting programs cannot provide.

For more information about the Urban Air Franchise Program check out the Franchise Opportunity Page.

1. For Open Jump Passes, complete online waiver and bring voucher to location purchased.
2. For Birthday Party option, call 800-960-4778 x1 to make a reservation over the phone and have Groupon number ready.
3. Present Groupon upon arrival at location purchased


Each Urban Air Location has unique hours based on its activity calendar so make sure to always check your local park webpage for details. Parks open at 10AM on school holidays and during the summer so make sure to keep an eye out for these special openings. CLICK HERE to view your local parks webpage.
No. You may show up at any time and start playing!
We believe Urban Air is a fun, safe environment where parents can feel comfortable dropping off their kids. It is up to you as the parent to decide if your child is old enough to be dropped off. Kids can ALWAYS use our phone and even when their time is over, they are welcome to hang out until you get back to pick them up.
YES. We design all of our facilities where parents can comfortably sit and watch their kiddos jump for FREE. We encourage you to take photos and post them to your favorite social media site.

Parking is available in the front and side of Urban Air as well as these other overflow locations:

  • Adventure Golf Cars – Please abide by posted signs
  • German Deli
  • Street Parking – Please use caution when crossing Commerce Street
Urban Air Trampoline Park Frisco is located just North of the Fieldhouse off John W. Elliott. Take Frisco St. to All Stars then take a left on John W. Elliott. We are in the same complex as the Indoor Racetrack.


You are allowed to bring a cake, cupcakes or cookies to your birthday party at Urban Air. All other food and drinks may be purchased onsite. We offer a wide range of drinks and snacks as well as pizza and other items in the cafe.
No. All trampoline activities are included with the purchase of an Urban Air Jump Pass. Some facilities may have additional non-trampoline attractions such as the Warrior Course, TUBES Playground, Sky Rider, Ropes Course, etc., which may require separate tickets. Always check the Pricing & Hours page for information on park attractions and pricing.
Although some locations do have an area for ages 7 and under called “The Bowl” younger kiddos are allowed to play in all areas of the park as long as they follow the rules. If a child is too young to understand and follow the rules we may request that they stay in The Bowl during the duration of their jump time. Several attractions have height or age restrictions.
Athletic attire is recommended. Do not wear jeans with studs or rhinestones as these may cause rips or tears in the trampolines. Always jump with empty pockets.
Gratuity is not included and can be provided directly to your host or at checkout at your discretion.
Yes, we have ramps to allow strollers to move around freely inside the facility.