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Support Center Opportunities

Current Support Center Positions Available

Like all successful operations, Urban Air has a talented team of people who support the business in a variety of ways from behind the scenes.

If you are a career professional looking for a position in more of a corporate environment, our Support Center may have just the opportunity, including financial, technical, creative, analytical and operational positions.

Support Center Location: 2350 Airport Fwy., Suite 505, Bedford, TX 76022

JOB TITLE: Chief Development Officer / EVP Franchise Development

FLSA STATUS: Exempt

GENERAL SUMMARY

The Family Entertainment / Location Based Entertainment industry is entering a period of transformation as a result of millennial purchasing patterns rapid changes in experiential retail. These forces of change will necessarily evolve the Location Based Entertainment Industry. Urban Air is currently the industry leader in Family / Location based Entertainment and it is our objective to grow this leadership position within the industry and into the broader international market. We are looking for a Chief Development Officer to come onboard as a Senior Leadership Team Member in this exciting growth journey and lead brand development within the industry.

 

The Urban Air Chief Development Officer is responsible for developing strategic direction for franchise development and for growing franchise sales for company.  This person will create/implement methods to generate leads, market value proposition, analyze trends and develop best processes to convert leads to starts.  The role includes Franchise Development of the United States and International. Key contributor and driver of global strategic growth initiatives.

 

RESPONSIBILITIES

  • Manage overall franchise sales process, set appropriate metrics for development team, meeting and exceeding quarterly and annual quota targets
  • Develop an expansion strategy by MSA to maximize unit counts and minimize cannibalization
  • Continually modify franchise business model to maximize enterprise value
  • Vet inbound franchise leads to ensure Franchise Units are being sold to the highest quality prospects
  • Develop an outbound sales strategy to attract high quality, well capitalized, franchise operators
  • Develop a re-sale program for existing Franchise units
  • Drive single unit sales, multi-unit sales and development plans to ensure company goals are met
  • Lead team of Franchise Sales in meeting and exceeding franchise sales goals
  • Benchmark competition and update value selling and points of differentiation.  Proactively identify trends in direct and adjacent industries.
  • Drive the recruiting process from initial lead to franchise unit sold for all leads for company; manage recruiting funnel.
  • Train Franchise Sales Managers, Market Development Managers and District Managers on the recruiting process. Drive continuous improvement on lead to start conversion process.
  • Drive territory management by optimizing open and current territories using demographic studies
  • Coach and mentor direct reports
  • Work with Finance to manage and develop candidate approval process and develop outside lending relationships.
  • Nurture relationships with existing franchisees and support their expansion plans
  • Develop and manage the company’s strategies and tactics relating to development market planning, franchisee development planning, creation of development programs and incentives, and provide input on Franchise Disclosure Document
  • Oversee content development and manage all Discovery Day presentation formats for the assigned regions
  • Work with marketing team and outside agencies to implement effective lead generation marketing; track performance and adjust plans accordingly
  • Participate as an active member of the corporate leadership team, providing guidance on corporate strategic direction and overall business growth.
  • Other projects and responsibilities as assigned.

 

QUALIFICATIONS

  • Bachelor’s Degree with 10+ years of franchising experience preferred
  • Excellent communication (written and oral), organization and problem-solving skills
  • Demonstrated experience in Franchise Sales of high capex Franchise Units > $1 million
  • Proven ability to represent a franchise brand with the utmost level of professionalism and integrity
  • Must be an experienced organizational leader, demonstrating great leadership, sales, presentation and professional communications skills
  • Prior experience understanding and relating to numerous Franchise Partners with diverse cultural and ethnic backgrounds

 

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

 

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Click here to apply

THE SPECIAL EVENT SALES CONSULTANT… responsible for selling fun! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. To hit the ground running you’ll need to make quality connections with local organizations through outbound prospecting efforts, attend chamber and other community events to drive brand awareness and drive event business to the park, have great phone and computer skills, multi-tasking abilities, and a genuine passion for delivering a memorable Guest experience. This position is based out of Bedford, TX.

YOU WILL BE GREAT IF:

· Are a go getter and can find the business through prospecting and networking.

· You love UNLIMITED Earning Potential. Base + Commission.

· You love working in a fast-paced, multi-faceted Family Entertainment scene.

· You are outgoing and personable with excellent verbal and written communication skills!

· You are eager to learn and love developing new sales skills!

· You love talking to and selling customers.

· All leads are responded to in a timely fashion – same to next business day!

· You haven’t met a goal you can’t beat!

· You like booking sales three months in advance!

· SMERF means more to you than little blue creatures! Google It!

DAY IN THE LIFE…Everybody is Somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!

· People, got to like them, they are the MOST important asset!

· Strive for personal development and career growth!

· You sell the FUN and work with the park team to deliver an excellent Guest experience for all groups!

· There is nothing you would not do for your TEAM!

· We strive for 100% “Guest satisfaction.”

· Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!

· You have to be able to represent! We want fun and energy just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!

· Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!

· We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the management team to drive financial results in your store to new heights.
Safety first. You work in a well maintained, safe, secure, and sanitary environment.

And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

· Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!

· We are business casual!

· Ability to work Saturday, Sunday and/or evening shifts during the week.

UATP is an Equal Opportunity Employer

Urban Air Trampoline & Adventure Parks

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Address

Urban Air Adventure Parks

2350 Airport Freeway, Suite 505

Bedford, Texas 76022

Call Center/ Special Events Rep

CALL CENTER – SPECIAL EVENT REPS are responsible for selling fun! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, corporate team building, or any other type of group. To hit the ground running you’ll need phone and computer skills, great multi-tasking abilities, and the drive to succeed and make money! We have part-time flex schedules available. This is an entry level position and is great for students. Awesome experience into the Group and Event Planning industry!

YOU WILL BE GREAT IF:

· You love UNLIMITED Earning Potential. Base + Commission.

· You love working in a fast-paced, multi-faceted Family Entertainment scene.

· You are outgoing and personable with excellent verbal and written communication skills!

· You are eager to learn and love developing new sales skills!

· You love talking to and selling customers.

· All phone calls are answered, and no message goes without a same day response!

· You haven’t met a goal you can’t beat!

· You like booking sales three months in advance!

· SMERF means more to you than little blue creatures! Google It!

DAY IN THE LIFE…Everybody is Somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!

· People, got to like them, they are the MOST important asset!

· You get to work with the best people in the industry.

· Strive for personal development and career growth!

· You sell the FUN and take care of every Party Host’s needs!

· There is nothing you would not do for your TEAM! And there is nothing we would not do for YOU!

· We strive for 100% “guest satisfaction.”

· Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!

· You have to be able to represent! We want fun and energy just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!

· Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!

· We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the management team to drive financial results in your store to new heights.
Safety first. You work in a well maintained, safe, secure, and sanitary environment.

And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

· Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!

· We are business casual!

· Ability to work Saturday, Sunday and/or evening shifts during the week.

UATP is an Equal Opportunity Employer

Urban Air Trampoline & Adventure Parks

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

https://www.urbanairadventureparks.com

Address

Urban Air Adventure Parks

2350 Airport Freeway, Suite 505, Bedford, Texas 76022

About Urban Air Trampoline & Adventure Parks:

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Benefits Offered

401K, Dental, Medical, Vision

Click Here To Apply

 

GENERAL SUMMARY

The Regional Director is an integral role providing support to franchise owners and their management staff. Success requires the ability to think strategically, build relationships, communicate effectively across diverse geographic locations and cultures. The Regional Director will train/coach franchisees on KPI monitoring, P&L review, reporting systems, analytics, staff recruitment, retention, compliance and brand awareness. It is required this person live on the East coast to better serve parks within their region.

This position will report to the Vice President of Operations.

RESPONSIBILITIES

  • Act as primary point of contact for franchisees.
  • Analyze a profit & loss statement to ensure profitability targets are being met and/or exceeded. Coordinate with appropriate corporate departmental support to share best practices, or to report potential issues.
  • Review key business metrics in line with business expectations for the assigned Franchisees and analysis of operating results. Identifying, monitoring, and tracking the status of underperforming franchises; directing resources and efforts toward these units to help operators develop action plans to address issues.
  • Ability to extract and manipulate raw data from multiple sources. Develop, disseminate and present reports to senior leadership staff on operations/marketing/business related topics.
  • Conduct a detailed and structured visit to assigned franchisees to support business development and ensure compliance in all areas of the franchise agreement. Monitor and implementing compliance activities including but not limited to audits, addendums, etc. Conduct investigations on non-compliance issues.
  • Develop close, trusted and effective working relationships to optimize and uphold all corporate brand values. Establish location visit cycles, location evaluations, and ensure franchise operators are in compliance with franchise documents and program requirements. Conduct regular, detailed and structured visits to franchise locations to support business development.
  • Facilitate transfer to ensure a quality start-up and coordinate opening assistance for new parks. Work with Franchise Operations Managers to successfully transition new parks.
  • Work with franchisees when issues are brought to our attention and listen to their position. Help find solutions when appropriate and communicate systemwide. Clearly articulate company policy positions when issues are not resolved to the franchisees satisfaction.
  • A strong background in operations and customer service combined with creative problem-solving skills, strong written and oral communication skills, an ability to work both independently and as part of a team. The Regional Directors should be able to effectively prioritize and multi-task.
  • Communicate best practices for consideration to unify the parks.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree from four-year college or university; or one to two years related experience; or equivalent combination of education and experience
  • Problem solver who seeks win/win solutions, demonstrates tenacity, and is not easily discouraged
  • Passion for customer service
  • Capability to address problems proactively and demonstrate a sense of urgency
  • Strong verbal and written communication skills
  • Strong interpersonal and advanced organizational skills
  • Ability to think and act quickly and effectively under pressure while maintaining a calm, professional attitude
  • Exceptional time management skills
  • Ability to review and understand financial statements and other legal documents
  • Lives in their territory with ability to travel extensively, up to 85%, to conduct park visits and meet with franchisees and general managers
  • Proficiency in all Microsoft Office applications
  • Quickly gain understanding of the drivers of successful franchisor/franchisee relationships.
  • Self-confidence, maturity, professional appearance and demeanor, positive attitude, sociability, endurance, adaptable and high degree of integrity
  • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, franchisees, and the general public

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Education:

  • Bachelor’s (Preferred)

Click Here To Apply!

Regional Director – Texas

Urban Air Adventure Parks
Bedford, TX
GENERAL SUMMARY

The Regional Director is an integral role providing support to franchise owners and their management staff. Success requires the ability to think strategically, build relationships, communicate effectively across diverse geographic locations and cultures. The Regional Director will train/coach franchisees on KPI monitoring, P&L review, reporting systems, analytics, staff recruitment, retention, compliance and brand awareness.

This position will report to the Vice President of Operations.

RESPONSIBILITIES

  • Act as primary point of contact for franchisees.
  • Analyze a profit & loss statement to ensure profitability targets are being met and/or exceeded. Coordinate with appropriate corporate departmental support to share best practices, or to report potential issues.
  • Review key business metrics in line with business expectations for the assigned Franchisees and analysis of operating results. Identifying, monitoring, and tracking the status of underperforming franchises; directing resources and efforts toward these units to help operators develop action plans to address issues.
  • Ability to extract and manipulate raw data from multiple sources. Develop, disseminate and present reports to senior leadership staff on operations/marketing/business related topics.
  • Conduct a detailed and structured visit to assigned franchisees to support business development and ensure compliance in all areas of the franchise agreement. Monitor and implementing compliance activities including but not limited to audits, addendums, etc. Conduct investigations on non-compliance issues.
  • Develop close, trusted and effective working relationships to optimize and uphold all corporate brand values. Establish location visit cycles, location evaluations, and ensure franchise operators are in compliance with franchise documents and program requirements. Conduct regular, detailed and structured visits to franchise locations to support business development.
  • Facilitate transfer to ensure a quality start-up and coordinate opening assistance for new parks. Work with Franchise Operations Managers to successfully transition new parks.
  • Work with franchisees when issues are brought to our attention and listen to their position. Help find solutions when appropriate and communicate systemwide. Clearly articulate company policy positions when issues are not resolved to the franchisee’s satisfaction.
  • A strong background in operations and customer service combined with creative problem-solving skills, strong written and oral communication skills, an ability to work both independently and as part of a team. The Regional Directors should be able to effectively prioritize and multi-task.
  • Communicate best practices for consideration to unify the parks.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree from four-year college or university; or one to two years related experience; or equivalent combination of education and experience
  • Problem solver who seeks win/win solutions, demonstrates tenacity, and is not easily discouraged
  • Passion for customer service
  • Capability to address problems proactively and demonstrate a sense of urgency
  • Strong verbal and written communication skills
  • Strong interpersonal and advanced organizational skills
  • Ability to think and act quickly and effectively under pressure while maintaining a calm, professional attitude
  • Exceptional time management skills
  • Ability to review and understand financial statements and other legal documents
  • Lives in their territory with ability to travel extensively, up to 85%, to conduct park visits and meet with franchisees and general managers
  • Proficiency in all Microsoft Office applications
  • Quickly gain understanding of the drivers of successful franchisor/franchisee relationships.
  • Self-confidence, maturity, professional appearance and demeanor, positive attitude, sociability, endurance, adaptable and high degree of integrity
  • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, franchisees, and the general public

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

  • Management: 5 years (Required)

Education:

  • Bachelor’s (Preferred)

Click Here To Apply!