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Support Center Opportunities

Current Home Office Positions Available

Like all successful operations, Urban Air has a talented team of people who support the business in a variety of ways from behind the scenes.

If you are a career professional looking for a position in more of a corporate environment, our Home Office may have just the opportunity, including financial, technical, creative, analytical and operational positions.

Current Home Office Positions Available

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families of all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE SENIOR DESIGNER ROLE:

The Sr. Designer will play a lead design role in cross-functional teams that include content writers, agency of record, print production team, web designers and developers, regional managers, and others. The person in this position must have excellent interpersonal communication skills, the ability to work collaboratively on creative projects, and have strong design skills and an aesthetic that demonstrates an understanding of current and emerging trends.

RESPONSIBILITIES:

  • Work independently and in cross-functional groups on a variety of strategic marketing projects that require creative problem-solving and concepting. This includes taking a lead design role on cross-functional teams, ensuring that all related print and digital design work is of highest quality, consistent, and supports the goals of the individual project
  • Partner with agency of record on overall brand creative direction and collaboration
  • Create a wide range of visual materials including but not limited to logos, signage, annual reports, ads, and publications, branded collateral, direct mail pieces, event promotions, image creation, and motion graphics, digital communications
  • Direct photo shoots and illustration assignments
  • Work on multiple projects concurrently while meeting deadlines and following schedules
  • Contribute to creative concept presentations to leadership and others
  • Lead a team of designers giving proper creative direction, feedback and ensuring all projects are in line with the brand

EXPECTED AREAS OF COMPETENCIES:

  • Very strong attention to detail
  • Strong written and verbal communication skills, including storytelling
  • Thrives working in a lively, collaborative, and fast-paced environment
  • Ability to adapt and adjust pace and schedules to meet deadlines
  • Strong problem-solving skills
  • High degree of initiative and self-motivation

QUALIFICATIONS

  • Bachelor’s degree in Fine Arts, Graphic Design, or related field required
  • 8-10 years of graphic design experience with a portfolio of work that showcases print and digital proficiency. Link(s) to a portfolio of recent work must be submitted with resume
  • Experience contributing to collaborative projects
  • Agency experience preferred
  • Experience in franchising preferred
  • Proficiency using Adobe Creative Suite and emerging technologies
  • Ability to meet deadlines consistently.
  • Proficiency with understanding of production process; capable of taking design from concept to production.
  • Proficient in Adobe Creative Suite (InDesign, Photoshop, Illustrator)
  • Ability to work independently and in groups to offer design solutions to communications problems.

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

Click Here To Apply

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families of all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE NATIONAL MARKETING DIRECTOR ROLE:

Urban Air Adventure Park is searching for an National Marketing Director to join our team!

As our National Marketing Director, you will lead a team of Regional Marketing Managers and will act as main point of contact for Urban Air Franchise Parks as it relates to their marketing needs. You will collaborate in the creation, development, and execution of all marketing strategies and materials as they apply to franchise Parks as well as the overall brand and image of Urban Air.

RESPONSIBILITIES:

  • Lead a team of Regional Marketing Managers to meet with franchisees to assist in developing their marketing strategy from a hyper-local and/or co-op perspective
  • As a leader, build productive relationships and secure support from stakeholders including franchisees, agency of record and in-house departments
  • Serve as a thought leader on a holistic audience strategy, partnering closely with the broader Marketing Team (CRM, Brand Marketing, creative, AOR, etc.) to gather consumer insights for marketing strategy
  • Manage and communicate with Urban Air Franchisees/Marketing Team on an ongoing basis in the form of emails, calls, and/or face-to-face meetings
  • Discuss, review and approve grand opening launch plans. This includes collecting timelines and flowcharts outlining plan as well as spends and providing strategic feedback
  • Monitor Park performance and maintain ongoing communication with your main point of contact for that ownership group. In some cases, travel to Grand Opening events may be required
  • Assist with short- and long-term marketing plans, taking into account the national promotional calendar, specific park demographics, competition, seasonality, etc. Make recommendations based on data analysis. Work with ownership group and/or their local agency to research all marketing mediums to support the plan including but not limited to TV, radio, digital, OOH, direct and shared mail, human marketing, and guerilla tactics
  • Review and approve all local marketing materials to ensure they meet brand standards
  • Act as liaison between franchisees and the Urban Air approved marketing vendors (i.e. Direct Mail, Media Buying and Digital Marketing agencies,)
  • Responsible for working with franchisees and appropriate Urban Air team members to review/approve any local partnerships, integrations, etc. Work with PR Department to assist with local franchise communications
  • Monitor local park pages on website. This will include ensuring appropriate online offers are live as well as reviewing/approving submitted local content
  • Act as a liaison between the Parks and the national agency of record to review media buying plan, reporting, communication and more

EXPECTED AREAS OF COMPETENCIES:

  • Excellent communication skills
  • Extremely strong project management skills
  • Leadership skills, managing a department, team or project

QUALIFICATIONS

  • Bachelor’s Degree (preferred concentration in Marketing)
  • At least 10 years’ experience in a marketing or agency role
  • Created, allocated & executed both long-term strategic and short-term operational digital marketing plans that have resulted in above average business growth and performance
  • Experience leading a team and over a national marketing budget
  • Agency experience or Account Service experience preferred
  • Experience in franchising preferred
  • Excellent written and verbal communication
  • Capability to multi-task in fast-paced, deadline-driven environment
  • Experience in media buying and understanding of DMA’s
  • Ability to analyze data and apply findings accordingly
  • Strong organizational and project management capabilities
  • Experience with growing national new acquisition, membership and customer retention programs
  • Proficient in Microsoft Office Suite
  • Travel may be required for this role – approx. 15%

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

Click Here To Apply

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families of all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE REGIONAL MARKETING MANAGER ROLE:

Urban Air Adventure Park is searching for a Regional Marketing Manager to join our team!

As our Regional Marketing Manager, you will act as main point of contact for Urban Air Franchise Parks as it relates to their marketing needs. You will collaborate in the creation, development, and execution of all marketing strategies and materials as they apply to franchise parks as well as the overall brand and image of Urban Air.

RESPONSIBILITIES:

  • Act as the main point of contact for the Marketing Department between the Franchisees and Urban Park
  • Meet with Franchisees to assist in developing their marketing strategy from a hyper-local and/or co-op perspective
  • Manage and communicate with Urban Air Franchisees/Marketing Team on an ongoing basis in the form of emails, calls, and/or face-to-face meetings
  • Discuss, review and approve grand opening launch plans. This includes collecting timelines and flowcharts outlining plan as well as spends and providing strategic feedback
  • Monitor Park performance and maintain ongoing communication with your main point of contact for that ownership group. In some cases, travel to Grand Opening events may be required
  • Assist with short- and long-term marketing plans, taking into account the national promotional calendar, specific Park demographics, competition, seasonality, etc. Make recommendations based on data analysis. Work with ownership group and/or their local agency to research all marketing mediums to support the plan including but not limited to TV, radio, digital, OOH, direct and shared mail, human marketing, and guerilla tactics
  • Review and approve all local marketing materials to ensure they meet brand standards
  • Act as liaison between Franchisees and the Urban Air approved marketing vendors (i.e. Direct Mail, Media Buying and Digital Marketing agencies,)
  • Responsible for working with Franchisees and appropriate Urban Air team members to review/approve any local partnerships, integrations, etc. Work with PR Department to assist with local franchise communications
  • Monitor local park pages on website. This will include ensuring appropriate online offers are live as well as reviewing/approving submitted local content
  • Be liaison between the parks and the national agency of record to review media buying plan, reporting, communication and more.

EXPECTED AREAS OF COMPETENCIES:

  • Innovative: Looks at issues from a fresh viewpoint and adapts to the changes created by the environment. Willing to take risks and explore the new, untested and unknown.
  • Communication: Believes in the importance of keeping others informed. Spends time clearly defining expectations.
  • Excitement: Has the ability to help people feel good about themselves and their work. Displays a high level of energy, intensity and enthusiasm.
  • Strategic: Has the ability to analyze the future impact that a decision made today is likely to have. Understands the interdependence of various work units and the importance of integrating their activities.
  • Ethics: Demonstrates integrity and exercises discretion in handling confidential information.

QUALIFICATIONS

  • Bachelor’s Degree (preferred concentration in Marketing)
  • At least 5 years’ experience in a marketing or agency role
  • Experience in media buying and understanding of DMA’s
  • Agency experience or Account Service experience preferred
  • Experience in franchising preferred
  • Excellent written and verbal communication
  • Capability to multi-task in fast-paced, deadline-driven environment
  • Ability to analyze data and apply findings accordingly
  • Strong organizational and project management capabilities
  • Proficient in Microsoft Office Suite
  • Travel may be required for this role – approx. 15%

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

Click Here To Apply

Urban Air Adventure Parks is the industry leader in Family Based Entertainment. Our objective is to rapidly capitalize on this leadership position within the industry to build a highly profitable juggernaut. If you are looking for a career that connects you to a fun, high-growth business, you will want to join the Urban Air team!

We are currently seeking an Accounting Manager for the Home Office to engage in managing and developing the accounting processes and procedures for our multi-location franchised business. This position is responsible for building and owning the monthly financial close process, overseeing accounts payable, the general ledger and related processes and procedures to ensure accurate and timely financial reporting. This position requires an energized individual who can represent the Office of the CFO through a combination of business acumen, intellectual curiosity and maturity in a high trust role. We are private-equity backed and doubling the size of our business annually.

RESPONSIBILITIES

  • Develop and maintain the monthly financial close process
  • Manage the accounts payable and general ledger functions to ensure daily and monthly processes and procedures are performed timely, accurately and completely
  • Maintain schedules for all balance sheet accounts and make monthly adjusting journal entries as appropriate
  • Coordinate with various functions within the accounting department and throughout the organization to ensure all items are properly presented and accounted for
  • Possess intimate knowledge of the various entities such that discrepancies from expectations can be identified and corrected or appropriately explained
  • Provide monthly financials (Balance Sheet, P&L and Cash Flow) to management for review in accordance with monthly close timeline
  • Maintains strict confidentiality in the performance of duties
  • Is a self-starter; uses their experience to take initiative
  • Comfortable acting as a player/coach
  • Follows company policies/procedures, positively reflecting Urban Air’s Core Values
  • Other duties as assigned

QUALIFICATIONS

  • Bachelor of Accounting degree required
  • Thorough understanding of GAAP financial accounting required
  • Public accounting experience preferred
  • 5-7 years’ experience in increasingly complex Senior Accounting/Management roles
  • Must have advanced Microsoft Office and Outlook skills
  • Moderate inventory experience necessary
  • Experience with Microsoft Dynamics and QuickBooks
  • Ability to manage in a dynamic and innovative environment, focused on streamlining areas of responsibility.
  • Enable team members to own their respective areas in order to build a strong foundation and encourage speed and accuracy
  • Strong problem-solving and communication skills
  • Willingness and ability to work in a collaborative, fast paced environment with a variety of stakeholders
  • Ability to see the big picture while having a high regard for the details
  • Works with limited supervision; can meet multiple deadlines in stressful situations
  • Makes time for unplanned assignments, adapts to changing priorities

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment

UATP Management, LLC is an equal opportunity employer.

Click Here To Apply

ABOUT THE SAFETY MANAGER ROLE:

We are seeking a Safety Manager that leverages a strong experience base in safety policy and application in the entertainment/hospitality industry. He/she will apply their knowledge of applicable safety regulations, and possess strong facilitation, communication and relationship building skills in order to assess, establish and improve safety policies, procedures and practices across the Urban Air Adventure Parks franchise system, thus reducing the company’s risk profile and claims exposure. This position is responsible for planning, training, and implementation of safety programs and systems according to state, federal, safety, health and fire codes. This person will collaborate internally and externally in order to develop policies and procedures.

RESPONSIBILITIES:

  • Design, deploy, manage and monitor Safety Programs across Urban Air Adventure Parks to include attractions, facility, maintenance, evacuation, ADA, active shooter, etc.
  • Embed Safety Management as a core value in Urban Air to deliver robust safety standards, performance and a sustainable safety culture
  • Ensure that safety standards meet or exceed the standards expected by local regulations
  • Formulate, develop and monitor the implementation of safety policies, systems, procedures and standards for existing activities and any new operations within Urban Air in order to ensure effective safety management
  • Actively focus on the safety standards and operational procedures required to ensure robust risk control for the Parks’ Attractions
  • Proactively identify, design and successfully deploy safety related initiatives and program within UA that will deliver leading edge safety standards, performance and culture
  • Audit and uphold exacting standards in safety management across the Parks
  • Maintain procedures for ensuring accurate reporting, investigation, recording and analysis of injury accidents, dangerous occurrences and near miss incidents
  • Continuous research of better and safer ways to work within the Parks, with the honest belief that “nothing is safe enough”
  • Conduct inspections and audits in order to monitor effectiveness of the safety program across the Parks
  • Ensure alignment to relevant Safety legislation (ex. OSHA, ASTM 2970) and other relevant management standards
  • Responsible for the drafting, implementation and review of system wide safety standards, processes and procedures for UA. Ensure the impact is well understood as part of the implementation process
  • Support franchisees and their management staff to ensure accurate incident reporting and investigation to reduce accident levels and improve safety performance
  • Develop and maintain an effective risk assessment strategy/culture and via auditing/ training ensure all risk assessments are of suitable and sufficient standard
  • Provide direction, guidance, coaching and development to franchisees to enable the Parks to own and drive their safety program / improvements
  • Deliver the safety strategy for UA such that there is focus on ensuring continuous improvement
  • Maintain safety files and records to ensure compliance
  • Keep VP of Human Resources & Safety updated on all pertinent occupational health and safety matters
  • Make recommendations to VP of Human Resources & Safety relating to safety policy
  • Monitor guest and employee injuries, analyze trends and perform root cause analyses and assessments
  • Assist in development of home office policies and procedures aimed at mitigating identified safety risks
  • Represent the Company with regards to safety matters to external stakeholders
  • Responsible for continuously improving the Company’s performance in the prevention of guest/employee injuries and to facilitate initiatives aimed at enhancing and sustaining the safety culture of all employees
  • Serve as liaison and assist franchisees in communication with state/local inspectors and approved 3rd party inspectors for their respective States

EXPECTED AREAS OF COMPETENCIES:

  • Ability to maintain confidential documents and files
  • Independent judgement is required to plan, prioritize and organize a diversified workload
  • Handle multiple tasks
  • Maintain a professional demeanor and positive attitude
  • Have strong organizational skills
  • Strong problem solving and decision-making skills with the ability to develop multiple solutions to an issue and make valid recommendations for resolution
  • Able to understand and execute processes including recognizing company needs, communicating process changes, measuring and assessing success and identifying areas of improvement
  • Ability to prioritize multiple tasks
  • Must have high level of interpersonal skills (demonstrate poise, tact and diplomacy) to handle sensitive and confidential situations and information
  • Strong teamwork and customer service aptitude required
  • Strong oral and written communication skills
  • The ability to work independently and coordinate multiple tasks

QUALIFICATIONS

  • Bachelor’s Degree preferred
  • 3-5 years of Safety Management experience
  • Prior experience with implementation and management of Safety Programs
  • Certified Safety Professional certification (US) or equivalent
  • Knowledge in the areas of occupational safety, industrial hygiene, accident prevention management, safety inspections, personal protective equipment, incident investigation and risk assessment
  • Proven track record of improving safety performance
  • Experienced in managing projects
  • “Hands On” safety management experience working in theme parks, hospitality (hotel services, entertainment), transportation preferred
  • Experience in evaluating/interpreting OSHA and ASTM standards
  • Travel may be required for this role – approx. 15%

PHYSICAL DEMANDS

  • Stand/Sit/Walk for long periods of time

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

UATP Management, LLC is an equal opportunity employer.

Click Here To Apply

Repair and Maintenance Specialist

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE R&M SPECIALIST ROLE:

The R&M Specialist is primarily responsible for the maintenance and appearance of all attractions. This position will be based out of the Urban Air Home Office, in Bedford TX. The R&M Specialist will assist with facilitating the repair and maintenance of our attractions and any associated equipment. The ideal candidate will be self-motivated and able to work in a fast-paced environment.

RESPONSIBILITIES

  • Assist with performing track and kart repairs and performance checks
  • Keep accurate documentation of repair and parts inventory
  • Assist with repair of equipment, troubleshoot issues, and maintain the attraction in superior working order
  • Responsible for maintaining work area and back end in a neat and orderly manner
  • Maintain supply of tools and machinery
  • Train and/or assist the with track operations
  • Read and interpret diagnostics from manual
  • Maintain a safe work environment and ensure staff adheres to all safety rules
  • Facilitate and assist general maintenance of other attractions
  • Advise supervisor on any problems and/or potential problems discovered during maintenance of equipment
  • Performs other related duties as assigned
  • Ability to travel to parks when needed and work various shifts
  • Regular attendance is a requirement of the role

QUALIFICATIONS

  • Must be at least 18 years of age
  • High school diploma or general education degree (GED); or minimum of one (1) year related experience and/or training; or equivalent combination of education and experience
  • Some knowledge of amusement equipment is preferred
  • Have work flexibility (nights, weekends and holidays)
  • Basic working knowledge of hand tools
  • General knowledge of related OSHA regulations and safety practices

EXPECTED AREAS OF COMPETENCIES

  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Attention to detail
  • Takes initiative
  • Excellent interpersonal and communication skills
  • Ability to recognize problems and problem solve
  • Open to feedback and self-improvement
  • Flexibility to cope with the varied demands of the work and the constant need for innovation
  • Good deduction skills and common sense

PHYSICAL REQUIREMENTS

  • Work in noisy, fast paced environment with distracting conditions
  • Move about facility and stand for long periods of time (over 2/3 of the time)
  • This position is very active and requires standing, kneeling, bending, walking, reaching above shoulder, pushing and pulling.
  • Requires lift, push, pull, or carry up to 300 lbs (100+ pounds with the assistance of a dolly)
  • Ability to wear personal protective gear

While performing the duties of this job, the R&M Specialist is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various tools (i.e. drills, ladders, chemicals, etc.).

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

  • Family Entertainment Center: 1 year (Preferred)
  • Repair and Maintenance: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Required travel:

  • 75% (Preferred)

Work Location:

  • Multiple locations

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Pay Frequency:

  • Bi weekly or Twice monthly

This Company Describes Its Culture as:

  • Innovative — innovative and risk-taking
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative
  • Detail-oriented — quality and precision-focused

Click Here To Apply

Non-Food Category Manager

DESCRIPTION

We are looking for a self-motivated Non-Food Category Manager to lead sourcing and distribution in our Indirect category. This Manager will contribute to Urban Air’s non-food supply chain strategy and will use analytical skills to support category management for the non-food portfolio including, but not limited to: kitchen equipment, packaging, disposables, small wares, chemicals, merchandise, and apparel.

RESPONSIBILITIES:

  • Source, negotiate and manage distribution of all non-food categories
  • Negotiate with vendors and manufacturers to leverage our growth to obtain aggressive pricing programs
  • Drive kitchen equipment R&D with culinary to determine the best equipment for our future menu offerings
  • Create processes to ensure all non-food categories arrive to New Park Openings in a timely fashion
  • Develop packaging standards and programs nationwide
  • Manage merchandise program and implement new products and LTO’s
  • Identify and realize cost-saving and cost-reduction opportunities, building a culture of long-term savings on procurement costs without compromising supply assurance or quality
  • Streamline inefficiencies in the supply chain
  • Build and maintain vendor relationships to gather feedback, understand issues, recognize opportunities, and influence category strategies
  • Generate category spend reports, supplier scorecards and conduct supplier business reviews as needed
  • Develop and manage RFPs
  • Identify process bottlenecks and implement solutions in a timely manner
  • Support and improve kitchen design optimization
  • Support Supply Chain with additional initiatives as needed

ESSENTIAL SKILLS:

  • Proven record of building strong relationships inside and outside the organization
  • Ability to prioritize several initiatives at once with the Franchisee as the end benefactor
  • Thrives in a fast-paced environment
  • Strong verbal and written communication skills
  • Customer focused, organized, detail and results-oriented
  • Analytical process skills with the ability to use written information and numerical data to make decisions, solve problems and/or convey information
  • Sense of ownership and pride in your performance and its impact on the company’s success
  • Critical thinker and problem-solving skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • 1-5 years’ experience in non-food procurement, distribution, project management, restaurant design, and/or equipment R&D
  • Prior experience in chain restaurant HQ strongly preferred
  • Intermediate Microsoft Office Suite skills; advanced Excel skills
  • BS/BA in Supply Chain, Finance, Engineering, or Business preferred

PHYSICAL REQUIREMENTS:

  • Ability to lift up to 15 lbs. on a routine and regular basis

BENEFITS:

  • Health Benefits
  • 401(k) Program
  • Daily dress code of “business casual”
  • A positive work environment

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

  • Restaurant Design: 3 years (Preferred)
  • Distribution: 3 years (Required)
  • Non-Food Procurement: 2 years (Required)

Education:

  • Bachelor’s (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with strong performance culture
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

Click Here To Apply

Guest Loyalty Manager (Call Center)

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families of all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE GUEST LOYALTY MANAGER ROLE:

The Guest Loyalty Manager reports to the Guest Loyalty Team Director and will assist with driving performance of all aspects of the call center team, guiding strategy and policy development related to the delivery of guest services in support of all Urban Air Parks.

RESPONSIBILITIES:

  • Assist with developing appropriate policies and procedures to ensure efficiency of the Guest Loyalty Team and scaling the department to accommodate guest service needs, peak selling periods, additional event sales support and membership sales
  • Identify training and development needs for the team and partnering with the Guest Loyalty Team Director and Director of Training to establish a training program and ongoing development initiatives
  • Support general Guest Service requests, the booking of events across the entire brand, membership and eCommerce sales initiatives, while ensuring an exemplary Guest experience
  • Motivate and encourage team members through feedback
  • Coach and develop team members to drive individual and team performance
  • Identify opportunities to improve team system and processes
  • Ensure team is hitting inbound and outbound performance expectations, revenue targets and KPI’s
  • Perform related/additional duties as assigned by the Supervisor

EXPECTED AREAS OF COMPETENCIES:

  • Strong analytical abilities to facilitate proactive performance, goal achievement, and bottom-line objectives
  • Solution oriented individual able to process new challenges and make recommendations for continuous improvement

QUALIFICATIONS

  • Bachelor’s degree preferred, or equivalent work experience
  • 3+ years of experience managing a high-volume call center
  • 5+ years Management experience, required
  • Must be able to work nights, weekends and holidays
  • Experience leading a guest-focused team within a fast growing, hospitality company
  • Ability to manage, develop and motivate staff and resolve guest issues that may arise
  • Experience in development and management of call center and guest service metrics
  • Passionate about delivering an Awesome Guest experience at every touchpoint
  • Experience with state-of-the-art call center systems/technologies
  • Excellent oral and written communications skills
  • Ability to thrive in a fast paced, high volume environment

WHY URBAN AIR?

  • You believe in the Urban Air’s mission and core values
  • You want personal and professional growth in an award-winning work environment
  • You get to work with a team of professionals
  • You are the best at what you do

PERKS:

  • Paid semi-monthly
  • Company Paid Holidays (which may need to be taken on alternates day due to coverage)
  • Competitive Paid Time Off
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
  • Competitive 401(k) Program with employer matching contributions
  • Daily dress code of “business casual”
  • A positive work environment
  • And much, much more

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

  • Call Center: 3 years (Required)
  • Call Center Management: 2 years (Preferred)

Education:

  • High school or equivalent (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Outcome-oriented — results-focused with strong performance culture
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

Click Here To Apply

Home Office Location:
2350 Airport Fwy., Suite 505, Bedford, TX 76022

Call the Birthday Hotline at 800-960-4778.