Support Center Opportunities

GENERAL SUMMARY

The Family Entertainment / Location Based Entertainment industry is entering a period of transformation as a result of millennial purchasing patterns rapid changes in experiential retail. These forces of change will necessarily evolve the Location Based Entertainment Industry. Urban Air is currently the industry leader in Family / Location based Entertainment and it is our objective to grow this leadership position within the industry and into the broader international market. We are looking for a Chief Marketing Officer to come onboard as a Senior Leadership Team Member in this exciting growth journey and lead innovation within the industry.

The Urban Air Chief Marketing Officer is responsible for growing volume, revenue and market by leading the strategy development, business model evolution and brand management of Urban Air together with tactical marketing execution. The Chief Marketing Officer will also be a leader of community to inspire, lead and develop the Urban Air marketing professionals.

RESPONSIBILITIES

• Develop, manage, and deliver breakthrough marketing strategies that grow system-wide traffic, retention and revenue for Urban Air Adventure Parks.
• Manage improvement of all key brand health metrics including but not limited to market share, brand awareness, consideration, fit, purchase intent, and brand preference.
• Continue to build the brand through effective Customer Value Proposition (CVP) development and implementation.
• Successfully deliver media plans in working with Franchisee Steer Committees. Ensure local tactics align with steering committee strategy.
• Leverage consumer data analysis and scorecards to help drive more strategic marketing recommendations.
• Develop and deliver full media strategies for national and local implementation that delivers growth to the franchisees in an evolving media environment. This includes broadcast video, radio, CRM and print along with the following evolving digital marketing strategies; Digital video, streaming video, programmatic video, display ads, paid search and retargeting, web tools including SEO and Social media tactics.
• Find ways to improve the customer experience including awareness, engagement, loyalty, service center employee interaction and CVP development that generate industry-leading customer experience metrics.
• Work with individual franchise entities to help all franchisees develop marketing plans and strategies at a local level. Work closely with coops to develop plans that support larger markets that contain multiple franchisee entities.
• Manage franchisee steer committees such as Customer Experience and Innovations, Marketing, Products and Services and National Advertising.
• Deliver the overall goals of the Urban Air Marketing Organization
• Lead the management of aligning stakeholders internal and external on brand direction
• Lead as the visible ambassador to the public relations, trade publications and franchisee network

QUALIFICATIONS

• Familiarity and experience working in franchise environment
• Bachelor’s Degree in Marketing required (MBA preferred)
• 10+ years’ experience in marketing and/or advertising
• 5+ years’ experience in a supervisory or managerial role
• Strong leadership and project development skills
• Excellent communication skills
• Sound understanding of strategic marketing campaigns
• Heavy digital marketing background

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• Management: 5 years (Required)
• Marketing: 10 years (Required)

Education:

• Bachelor’s (Required)

Click here to apply

GENERAL SUMMARY

The Family Entertainment / Location Based Entertainment industry is entering a period of transformation as a result of millennial purchasing patterns rapid changes in experiential retail. These forces of change will necessarily evolve the Location Based Entertainment Industry. Urban Air is currently the industry leader in Family / Location based Entertainment and it is our objective to grow this leadership position within the industry and into the broader international market.

The Vice President of Operations is an integral role providing support to franchise owners and their management staff. Success requires the ability to think strategically, build relationships, communicate effectively across diverse geographic locations and cultures. The VP of Operations will have oversight of the Regional Directors who train/coach franchisees on KPI monitoring, P&L review, reporting systems, analytics, staff recruitment, retention, compliance and brand awareness.

This position will report to the Chief Operating Officer.

RESPONSIBILITIES

• Provide subject matter expertise to franchisees to ensure service utilization is optimal

• Analyze a profit & loss statement to ensure profitability targets are being met and/or exceeded. Coordinate with appropriate corporate departmental support to share best practices, or to report potential issues.
• Review key business metrics in line with business expectations for the assigned Franchisees and analysis of operating results. Identifying, monitoring, and tracking the status of underperforming franchises; directing resources and efforts toward these units to help operators develop action plans to address issues.
• Ability to extract and manipulate raw data from multiple sources. Develop, disseminate and present reports to senior leadership staff on operations/marketing/business related topics.

• Understand the market landscape including pricing trends, competitor strengths and weaknesses and guest requirements
• Responsible to achieve growth and operational KPIs
• Oversight of Regional Directors to ensure proper guidance, audits, and support is provided to franchisees within the portfolio of their geographical area
• Oversee franchise customer support processes and organize to enhance customer satisfaction
• Monitors financial/quantitative performance on an ongoing basis. Support and assist Regional Directors and franchisees with performance issues immediately by working to build a plan for correction.
• Revise and/or formulate policies and promote franchisee implementation
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Investigate customer satisfaction and report any issues
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage relationships/agreements with external partners/vendors
• Ensure that the company runs with legality and conformity to established regulations
• Work with legal and public relations departments on any matters that occur
• Manage quality assurance programs
• Identify alternative methods of efficiency via optimization techniques and processes
• Set and review budgets and manage cost
• Research new technologies and innovation to keep Urban Air ahead of our competitors
• Ensure financial targets and other agreed targets are met
• Oversee inventory, distribution of goods and facility layout
• Ensure safety regulations are identified, trained, followed, audited
• Review working practices to ascertain if successful and if not, devise an alternative
• Keeping employees motivated and organize appropriate training
• Performs other related duties as assigned to meet the needs of the business.

QUALIFICATIONS

• Familiarity and experience working in franchise environment
• Bachelor’s degree required
• 10+ years’ experience in a managerial role
• Passionate about working in adventure park/recreation industry
• Strong leadership and project development skills
• Financial planning and analysis
• Excellent communication skills
• Exhibits a high level of energy and ability to follow through with tasks without supervision
• Demonstrated experience in managing, expanding and developing relationships
• Excellent critical thinking and problem-solving skills
• Physically able to perform the functions of all staff working on attractions
• Ability to analyze data and make recommendations that have a positive financial and operational impact
• Strong organization skills, detail orientation, initiative, decision making and sense of urgency
• Ability to work at both the strategic and tactical levels
• Travel when required

Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Operations Manager

***Full-Time Position. Requires Travel Between Corporate Stores In Dallas Fort-Worth***

++ Experience In Entertainment, Restaurant or Retail Required ++

THE OPERATIONS MANAGER IS: The Corporate Operations Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Safe, Affordable Family Entertainmen! To provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results at local Corporate Stores.

RESPONSIBILITIES People: Hire, train, retain and develop team

• Loves People!
• Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
• Assures execution of staff training programs.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Leads and influences management staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select and develop Store Managers and Entry Level Staff for more responsibility or internal promotability into higher level positions.
• Insures execution of all employee recognition and incentive programs as documented
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive sales and control costs)

• Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.
• Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.

Sales: Create annual budget and business plan to meet targeted financial performance

• Set store goals by period and hold managers accountable for setting and meeting departmental goals
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
• Maintains a strong community presence through partnership with community and business organizations.
• Make final decision around all store sales and performance incentive programs Pro-actively search out opportunities to optimize Food and Beverage at Urban Air.

Guests: Consistently meet the standard for the guest experience (quality of operations)

• Deliver an unparalleled guest experience through the best combination of food, drinks and attractions and games in an ideal environment for celebrating all out fun.
• Maintain a safe and secure environment for all Urban Air guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

QUALIFICATIONS:

• Brand Ambassador and Culture Champion!
• Demonstrated knowledge and execution of current Urban Air operating standards
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility

PERSONAL CHARACTERISTICS:

• Ability to enthusiastically interact with others
• Shares work knowledge and experiences with co-workers
• Adaptability, flexibility, general enthusiasm for the business
• Excellent pace and energy, self-motivated
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Courteous/nice/spirit of generosity
• Can create and communicate a vision for the stores
• Exercises good judgment in decision making
• Flexible in approach; can readily adapt to business and team needs and changes
• Excellent teaching and coaching skills
• Holds self-accountable for high personal standards of conduct and professionalism
• Respect for individuals (customers, vendors, and employees)
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker. Capable of developing compelling sales strategies
• Strong statistical inclination, able to synthesize data into concise business tactics
• Innate ability to inspire team
• Positive Energy
• LOVES Urban Air

LEGAL MAKES US SAY
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that “Legal” is over, how could you not want to work here!