Support Center Opportunities
Current Support Center Positions Available
Like all successful operations, Urban Air has a talented team of people who support the business in a variety of ways from behind the scenes.
If you are a career professional looking for a position in more of a corporate environment, our Support Center may have just the opportunity, including financial, technical, creative, analytical and operational positions.
Support Center Location: 2350 Airport Fwy., Suite 505, Bedford, TX 76022
GENERAL SUMMARY
The Family Entertainment / Location Based Entertainment industry is entering a period of transformation as a result of millennial purchasing patterns rapid changes in experiential retail. These forces of change will necessarily evolve the Location Based Entertainment Industry. Urban Air is currently the industry leader in Family / Location based Entertainment and it is our objective to grow this leadership position within the industry and into the broader international market. We are looking for a Chief Marketing Officer to come onboard as a Senior Leadership Team Member in this exciting growth journey and lead innovation within the industry.
The Urban Air Chief Marketing Officer is responsible for growing volume, revenue and market by leading the strategy development, business model evolution and brand management of Urban Air together with tactical marketing execution. The Chief Marketing Officer will also be a leader of community to inspire, lead and develop the Urban Air marketing professionals.
RESPONSIBILITIES
- Develop, manage, and deliver breakthrough marketing strategies that grow system-wide traffic, retention and revenue for Urban Air Adventure Parks.
- Manage improvement of all key brand health metrics including but not limited to market share, brand awareness, consideration, fit, purchase intent, and brand preference.
- Continue to build the brand through effective Customer Value Proposition (CVP) development and implementation.
- Successfully deliver media plans in working with Franchisee Steer Committees. Ensure local tactics align with steering committee strategy.
- Leverage consumer data analysis and scorecards to help drive more strategic marketing recommendations.
- Develop and deliver full media strategies for national and local implementation that delivers growth to the franchisees in an evolving media environment. This includes broadcast video, radio, CRM and print along with the following evolving digital marketing strategies; Digital video, streaming video, programmatic video, display ads, paid search and retargeting, web tools including SEO and Social media tactics.
- Find ways to improve the customer experience including awareness, engagement, loyalty, service center employee interaction and CVP development that generate industry-leading customer experience metrics.
- Work with individual franchise entities to help all franchisees develop marketing plans and strategies at a local level. Work closely with coops to develop plans that support larger markets that contain multiple franchisee entities.
- Manage franchisee steer committees such as Customer Experience and Innovations, Marketing, Products and Services and National Advertising.
- Deliver the overall goals of the Urban Air Marketing Organization
- Lead the management of aligning stakeholders internal and external on brand direction
- Lead as the visible ambassador to the public relations, trade publications and franchisee network
QUALIFICATIONS
- Familiarity and experience working in franchise environment
- Bachelor’s Degree in Marketing required (MBA preferred)
- 10+ years’ experience in marketing and/or advertising
- 5+ years’ experience in a supervisory or managerial role
- Strong leadership and project development skills
- Excellent communication skills
- Sound understanding of strategic marketing campaigns
- Heavy digital marketing background
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
Job Type: Full-Time
UATP Management, LLC is an equal opportunity employer.
Job Type: Full-time
Experience:
- Management: 5 years (Required)
- Marketing: 10 years (Required)
Education:
- Bachelor’s (Required)
JOB TITLE: Chief Development Officer / EVP Franchise Development
FLSA STATUS: Exempt
GENERAL SUMMARY
The Family Entertainment / Location Based Entertainment industry is entering a period of transformation as a result of millennial purchasing patterns rapid changes in experiential retail. These forces of change will necessarily evolve the Location Based Entertainment Industry. Urban Air is currently the industry leader in Family / Location based Entertainment and it is our objective to grow this leadership position within the industry and into the broader international market. We are looking for a Chief Development Officer to come onboard as a Senior Leadership Team Member in this exciting growth journey and lead brand development within the industry.
The Urban Air Chief Development Officer is responsible for developing strategic direction for franchise development and for growing franchise sales for company. This person will create/implement methods to generate leads, market value proposition, analyze trends and develop best processes to convert leads to starts. The role includes Franchise Development of the United States and International. Key contributor and driver of global strategic growth initiatives.
RESPONSIBILITIES
- Manage overall franchise sales process, set appropriate metrics for development team, meeting and exceeding quarterly and annual quota targets
- Develop an expansion strategy by MSA to maximize unit counts and minimize cannibalization
- Continually modify franchise business model to maximize enterprise value
- Vet inbound franchise leads to ensure Franchise Units are being sold to the highest quality prospects
- Develop an outbound sales strategy to attract high quality, well capitalized, franchise operators
- Develop a re-sale program for existing Franchise units
- Drive single unit sales, multi-unit sales and development plans to ensure company goals are met
- Lead team of Franchise Sales in meeting and exceeding franchise sales goals
- Benchmark competition and update value selling and points of differentiation. Proactively identify trends in direct and adjacent industries.
- Drive the recruiting process from initial lead to franchise unit sold for all leads for company; manage recruiting funnel.
- Train Franchise Sales Managers, Market Development Managers and District Managers on the recruiting process. Drive continuous improvement on lead to start conversion process.
- Drive territory management by optimizing open and current territories using demographic studies
- Coach and mentor direct reports
- Work with Finance to manage and develop candidate approval process and develop outside lending relationships.
- Nurture relationships with existing franchisees and support their expansion plans
- Develop and manage the company’s strategies and tactics relating to development market planning, franchisee development planning, creation of development programs and incentives, and provide input on Franchise Disclosure Document
- Oversee content development and manage all Discovery Day presentation formats for the assigned regions
- Work with marketing team and outside agencies to implement effective lead generation marketing; track performance and adjust plans accordingly
- Participate as an active member of the corporate leadership team, providing guidance on corporate strategic direction and overall business growth.
- Other projects and responsibilities as assigned.
QUALIFICATIONS
- Bachelor’s Degree with 10+ years of franchising experience preferred
- Excellent communication (written and oral), organization and problem-solving skills
- Demonstrated experience in Franchise Sales of high capex Franchise Units > $1 million
- Proven ability to represent a franchise brand with the utmost level of professionalism and integrity
- Must be an experienced organizational leader, demonstrating great leadership, sales, presentation and professional communications skills
- Prior experience understanding and relating to numerous Franchise Partners with diverse cultural and ethnic backgrounds
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
Job Type: Full-Time
UATP Management, LLC is an equal opportunity employer.
THE SPECIAL EVENT SALES CONSULTANT… responsible for selling fun! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. To hit the ground running you’ll need to make quality connections with local organizations through outbound prospecting efforts, attend chamber and other community events to drive brand awareness and drive event business to the park, have great phone and computer skills, multi-tasking abilities, and a genuine passion for delivering a memorable Guest experience. This position is based out of Bedford, TX.
YOU WILL BE GREAT IF:
· Are a go getter and can find the business through prospecting and networking.
· You love UNLIMITED Earning Potential. Base + Commission.
· You love working in a fast-paced, multi-faceted Family Entertainment scene.
· You are outgoing and personable with excellent verbal and written communication skills!
· You are eager to learn and love developing new sales skills!
· You love talking to and selling customers.
· All leads are responded to in a timely fashion – same to next business day!
· You haven’t met a goal you can’t beat!
· You like booking sales three months in advance!
· SMERF means more to you than little blue creatures! Google It!
DAY IN THE LIFE…Everybody is Somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!
· People, got to like them, they are the MOST important asset!
· Strive for personal development and career growth!
· You sell the FUN and work with the park team to deliver an excellent Guest experience for all groups!
· There is nothing you would not do for your TEAM!
· We strive for 100% “Guest satisfaction.”
· Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!
· You have to be able to represent! We want fun and energy just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
· Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
· We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the management team to drive financial results in your store to new heights.
Safety first. You work in a well maintained, safe, secure, and sanitary environment.
And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!
Working Environment
· Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
· We are business casual!
· Ability to work Saturday, Sunday and/or evening shifts during the week.
UATP is an Equal Opportunity Employer
Urban Air Trampoline & Adventure Parks
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
Address
Urban Air Adventure Parks
2350 Airport Freeway, Suite 505
Bedford, Texas 76022
Call Center/ Special Events Rep
CALL CENTER – SPECIAL EVENT REPS are responsible for selling fun! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, corporate team building, or any other type of group. To hit the ground running you’ll need phone and computer skills, great multi-tasking abilities, and the drive to succeed and make money! We have part-time flex schedules available. This is an entry level position and is great for students. Awesome experience into the Group and Event Planning industry!
YOU WILL BE GREAT IF:
· You love UNLIMITED Earning Potential. Base + Commission.
· You love working in a fast-paced, multi-faceted Family Entertainment scene.
· You are outgoing and personable with excellent verbal and written communication skills!
· You are eager to learn and love developing new sales skills!
· You love talking to and selling customers.
· All phone calls are answered, and no message goes without a same day response!
· You haven’t met a goal you can’t beat!
· You like booking sales three months in advance!
· SMERF means more to you than little blue creatures! Google It!
DAY IN THE LIFE…Everybody is Somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!
· People, got to like them, they are the MOST important asset!
· You get to work with the best people in the industry.
· Strive for personal development and career growth!
· You sell the FUN and take care of every Party Host’s needs!
· There is nothing you would not do for your TEAM! And there is nothing we would not do for YOU!
· We strive for 100% “guest satisfaction.”
· Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!
· You have to be able to represent! We want fun and energy just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
· Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
· We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the management team to drive financial results in your store to new heights.
Safety first. You work in a well maintained, safe, secure, and sanitary environment.
And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!
Working Environment
· Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
· We are business casual!
· Ability to work Saturday, Sunday and/or evening shifts during the week.
UATP is an Equal Opportunity Employer
Urban Air Trampoline & Adventure Parks
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
https://www.urbanairadventureparks.com
Address
Urban Air Adventure Parks
2350 Airport Freeway, Suite 505, Bedford, Texas 76022
About Urban Air Trampoline & Adventure Parks:
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
Benefits Offered
401K, Dental, Medical, Vision
Click Here To Apply