Support Center Opportunities

Operations Manager

***Full-Time Position. Requires Travel Between Corporate Stores In Dallas Fort-Worth***

++ Experience In Entertainment, Restaurant or Retail Required ++

THE OPERATIONS MANAGER IS: The Corporate Operations Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Safe, Affordable Family Entertainmen! To provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results at local Corporate Stores.

RESPONSIBILITIES People: Hire, train, retain and develop team

• Loves People!
• Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
• Assures execution of staff training programs.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Leads and influences management staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select and develop Store Managers and Entry Level Staff for more responsibility or internal promotability into higher level positions.
• Insures execution of all employee recognition and incentive programs as documented
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive sales and control costs)

• Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.
• Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.

Sales: Create annual budget and business plan to meet targeted financial performance

• Set store goals by period and hold managers accountable for setting and meeting departmental goals
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
• Maintains a strong community presence through partnership with community and business organizations.
• Make final decision around all store sales and performance incentive programs Pro-actively search out opportunities to optimize Food and Beverage at Urban Air.

Guests: Consistently meet the standard for the guest experience (quality of operations)

• Deliver an unparalleled guest experience through the best combination of food, drinks and attractions and games in an ideal environment for celebrating all out fun.
• Maintain a safe and secure environment for all Urban Air guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

QUALIFICATIONS:

• Brand Ambassador and Culture Champion!
• Demonstrated knowledge and execution of current Urban Air operating standards
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility

PERSONAL CHARACTERISTICS:

• Ability to enthusiastically interact with others
• Shares work knowledge and experiences with co-workers
• Adaptability, flexibility, general enthusiasm for the business
• Excellent pace and energy, self-motivated
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Courteous/nice/spirit of generosity
• Can create and communicate a vision for the stores
• Exercises good judgment in decision making
• Flexible in approach; can readily adapt to business and team needs and changes
• Excellent teaching and coaching skills
• Holds self-accountable for high personal standards of conduct and professionalism
• Respect for individuals (customers, vendors, and employees)
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker. Capable of developing compelling sales strategies
• Strong statistical inclination, able to synthesize data into concise business tactics
• Innate ability to inspire team
• Positive Energy
• LOVES Urban Air

LEGAL MAKES US SAY
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that “Legal” is over, how could you not want to work here!

Urban Air designs and constructs dynamic, inspiring, and engaging indoor Amusement Parks / Family Entertainment Centers. We believe in creating AWESOME Atmospheres through our lighting, sound, attractions and people. Field Installation Lead/Supervisor (FILS) is tasked with managing the attraction installation process to deliver a finished attractions product with excellence and delighting the Franchisee at every touch point.

FILS are asked to lead installation team(s) in the field to complete projects on time and on budget.  This will require, but not be limited to, the following:

• Coordination of Urban Air’s scope with any installers/sub-contractors
• Build install team of 8 to 10 installers
• Recruit, Hire, train and manage install crew
• Site walk-through and planning for installation process
• Reviewing integration documents to insure documentation is accurate
• Unload, sort, and inventory attractions on job-site
• Install attractions in accordance with installation instructions
• Ensure all safety protocols are adhered to throughout the install process
• Create updated “as build” drawings of exhibits and graphics
• Provide feedback to VP of Project Management on how to improve Attraction Manufacturing
• Quick decision making skills and ability to solve problems “on-the-fly”
• Ability to lead team to complete given project
• Collaboration with and managing work flow with Fabrication Leads
• On-sight installation supervision/management
• Day-to-day communication with clients and vendors regarding installation process
• Scheduling internal and external project team meetings—as needed
• Logistics coordination
• Expense tracking and reporting
• Keep multiple projects on track at the same time
• Traveling required
• Hotel, food and airfare or mileage provided
• Company cell Phone provided
• Healthcare benefits provided
• 401(k)

QUALIFICATIONS

• Passion for serving people well
• Construction background
• Basic computer knowledge
• Great communications skills with a focus on customer service
• Flexible schedule
• Highly organized and must have attention to detail
• A self-starter with the ability to learn quickly
• Proactive not reactive
• Problem Solver

To Apply:

https://www.ziprecruiter.com/job/8833e727