Support Center Opportunities

Construction Project Manager

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE PROJECT MANAGER ROLE:

Urban Air Adventure Parks is in need of a highly motivated and detail-oriented Project Manager to help rollout its aggressive growth schedule.

This Project Manager will be responsible for monitoring project plans, schedules, systems, follow ups and ensuring that project deadlines are met in a timely manner. The PM will coordinate with the franchisees, general contractors, crew leads, attraction vendors and development project managers to ensure that each park is built on time, on budget and within the required regulatory entitlements for the local community.

RESPONSIBILITIES:

• Develop project strategies
• Liaise with clients to identify and define project requirements, scope, and objectives
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
• Maintain and monitor project plans, schedules, work hours, budgets and expenditures
• Schedule and organize weekly meeting with participating stakeholders
• Document and follow up on important actions and decisions from weekly meetings
• Update necessary tracking system(s) to ensure that project status is maintained with complete accuracy, including third party management systems, if applicable
• Develops and maintains accurate and complete files for projects; continues to monitor for integrity and completeness with version control
• Report project status accurately, transparently, and in a timely manner.
• Ensure project deadlines are met
• Determine project changes
• Undertake project tasks as required
• Assess project risks and issues and provide solutions where applicable
• Create a project management calendar for fulfilling each goal and objective
• Maintain consistent and clear communication with production, clients, and internal staff
• Ensure that clients’ needs are met as projects evolve
• Must demonstrate strong organizational skills with the ability to effectively prioritize tasks on multiple projects
• Strong customer service commitment (between upper management, the client, and project teams)
• Assumes Responsibility – self-starter with willingness to interact as a team player and take independent initiative

EXPECTED AREAS OF COMPETENCIES

• Ability to problem solve with little to no supervision
• Heavy attention to detail
• Dedicated to meeting deadlines
• Customer advocate and customer oriented
• High sense of urgency
• Strong multi-tasking skills
• Excellent time management
• Ability to work well under pressure

QUALIFICATIONS

• Minimum of two (2) to five (5) years of active project management experience
• Bachelor’s Degree in Business or related
• Experience in Construction is a plus
• Proficiency in Microsoft Office, Adobe Acrobat and general computer skills
• MS Project and Smartsheet knowledge is a plus
• Comfortable managing multiple projects at the same time
• Exceptional written and verbal communication skills
• Interpersonal Communication (particularly via phone and email)
• Likes an independent working environment with limited supervision
• Able to work on tight deadlines and flex priorities as issues arise
• Highly respectful towards the team, franchise owners and vendor-partners
• Knowledge of file management, transcription, and other administrative procedures
• Be on-call for project installations taking place after-hours

WHY URBAN AIR?

• You believe in the Urban Air’s mission and core values
• You want personal and professional growth in an award-winning work environment
• You get to work with a team of professionals
• You are the best at what you do

PERKS:

• Paid semi-monthly
• Company Paid Holidays
• Competitive Paid Time Off
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment
• And much, much more

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• Project Management: 2 years (Preferred)
• Construction: 1 year (Required)

Education:

• High school or equivalent (Required)

Application Question:

• What types of Project Management software have you used?

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Click Here To Apply

Sr. Director of Real Estate, Design & Construction

Company Description:

Urban Air Adventure Parks, the premier indoor family entertainment franchise company, is seeking a motivated and driven Sr. Director of Real Estate and Design & Construction. This Sr. Director will lead the team in locating, identifying and securing the best real estate locations, design consultants and general contractors to assist our franchisees in building high-quality parks, quickly and efficiently.

Role Summary:

The Sr. Director of Real Estate, Design & Construction (SDRDC) will be responsible to execute the brand’s aggressive real estate market development plan, build and maintain a group of highly qualified design consultants and general contractors capable of helping our franchisees roll out their park openings on a timely basis. Current direct reports include real estate master brokers, design consultants, and general contractors. The SDRDC will report to the Chief Franchise Officer (CFO).

Qualifications:

The ideal candidate must have 10 years of commercial construction, design, and/or commercial real estate experience, preferably in the franchise industry. He/she must have a history of working within a team executing a significant brick and mortar retail development rollout. The right candidate must have excellent interpersonal, verbal and written communication skills. The candidate must be coachable, driven, focused, self-confident, a self-starter, must strive for excellence and have only the highest integrity in all their interactions.

Key Result Areas:

1. Utilize the brand’s market development strategy to ultimately locate qualified site locations and help franchisees sign a minimum of 55 (2nd generation space) lease agreements for 2020, and additionally securing 7-10 supplemental BTS location opportunities in 2020 to open in 2021.

2. Build and/or maintain a group of qualified real estate master broker relationships, design consultants and general contractors.

3. Responsible for maintaining targeted lead time ranges for the LOI, Lease Agreement, Design and Buildout stages in the overall new park development timeline.

4. Create a franchise touchpoint process during the development process for the internal support team to utilize on CRE, Design and Construction. The goal of this process is to teach/help franchisees on how best to hold their consultants and contractors accountable.

Education and Experience:

• 7-10 years of Commercial Real Estate experience.
• 7-10 years of Commercial Construction and/or Development experience.
• Bachelor’s Degree in Real Estate, Finance, Construction Science or Construction Management preferred.
• Franchise experience preferred.

Workplace Environment:

This role will be located at the Home Office headquarters in Bedford, TX.

Some travel is required for this role – approximately 15%.

Why Urban Air?

• You believe in the Urban Air’s mission and core values
• You want personal and professional growth in an award-winning work environment
• You get to work with a team of professionals
• You are the best at what you do

Perks:

• Paid semi-monthly
• Company Paid Holidays
• Competitive Paid Time Off
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment
• And much, much more

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• Commercial Real Estate: 8 years (Required)
• Commercial Construction and/or Development: 8 years (Required)

Education:

• Bachelor’s (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Click Here To Apply

Repair and Maintenance Specialist

Click Here To Apply

Sr. Manager, Food & Beverage Sourcing and Distribution

DESCRIPTION

We are looking for a self-motivated Sr. Manager to cover Food & Beverage Sourcing and Distribution. The food & beverage (F&B) Sr. Manager is responsible for the strategy, analysis and negotiation of Food and Beverage procurement in addition to ongoing category management, supplier performance management and F&B distribution. This person is responsible for category management for the F&B spend portfolio including, but not limited to: proteins, produce, dairy, alcohol, non-alcoholic beverages, and dessert vending.

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• Negotiate with vendors and manufacturers to obtain contracted pricing, allowances and rebates
• Monitor F&B distribution and ensure supply of all SKUs
• Develop and maintain sourcing strategies based on product volume and current market research
• Ensure product specifications are well defined and quality standards are met
• Provide insight on market trends to support menu development
• Identify and realize cost-saving and cost-reduction opportunities, building a culture of long-term savings on procurement costs without compromising supply assurance or quality
• Manage product cuttings and tastings
• Manage tests and rollouts of new menu items. Source, negotiate, plan inventory, create rollout plan, execute and perform post-mortem analysis
• Streamline inefficiencies in the supply chain
• Build and maintain vendor relationships to gather feedback, understand issues, recognize opportunities, and influence category strategies
• Generate category spend reports, supplier scorecards and conduct supplier business reviews as needed
• Develop and manage RFPs
• Ensure product recall procedure is established, maintained and followed within food distribution
• Support Supply Chain with additional initiatives as needed

ESSENTIAL SKILLS:

• Strong working knowledge of F&B commodities and sources
• Proven record of building strong relationships inside and outside the organization
• Ability to prioritize several initiatives at once with the Franchisee as the end benefactor
• Thrives in fast-paced environment
• Strong communication and strategic skills
• Customer focused, organized, detail and results oriented
• Analytical process skills with the ability to use written information and numerical data to make decisions, solve problems and/or convey information

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 4+ years of F&B procurement, distribution and/or R&D experience required
• Prior experience in chain restaurant preferred
• Intermediate Microsoft Office Suite skills required, particularly excel
• BS/BA in Supply Chain, Finance, Engineering, or Business preferred

PHYSICAL REQUIREMENTS:

• Ability to lift up to 15 lbs. on a routine and regular basis.

BENEFITS:

• Health Benefits
• 401(k) Program
• Daily dress code of “business casual”
• A positive work environment

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• F&B Procurement: 4 years (Required)
• Distribution: 4 years (Required)
• Chain Restaurant: 3 years (Preferred)

Education:

• Bachelor’s (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma

Click Here To Apply

Non-Food Category Manager

DESCRIPTION

We are looking for a self-motivated Non-Food Category Manager to lead sourcing and distribution in our Indirect category. This Manager will contribute to Urban Air’s non-food supply chain strategy and will use analytical skills to support category management for the non-food portfolio including, but not limited to: kitchen equipment, packaging, disposables, small wares, chemicals, merchandise, and apparel.

RESPONSIBILITIES:

• Source, negotiate and manage distribution of all non-food categories
• Negotiate with vendors and manufacturers to leverage our growth to obtain aggressive pricing programs
• Drive kitchen equipment R&D with culinary to determine the best equipment for our future menu offerings
• Create processes to ensure all non-food categories arrive to New Park Openings in a timely fashion
• Develop packaging standards and programs nationwide
• Manage merchandise program and implement new products and LTO’s
• Identify and realize cost-saving and cost-reduction opportunities, building a culture of long-term savings on procurement costs without compromising supply assurance or quality
• Streamline inefficiencies in the supply chain
• Build and maintain vendor relationships to gather feedback, understand issues, recognize opportunities, and influence category strategies
• Generate category spend reports, supplier scorecards and conduct supplier business reviews as needed
• Develop and manage RFPs
• Identify process bottlenecks and implement solutions in a timely manner
• Support and improve kitchen design optimization
• Support Supply Chain with additional initiatives as needed

ESSENTIAL SKILLS:

• Proven record of building strong relationships inside and outside the organization
• Ability to prioritize several initiatives at once with the Franchisee as the end benefactor
• Thrives in a fast-paced environment
• Strong verbal and written communication skills
• Customer focused, organized, detail and results-oriented
• Analytical process skills with the ability to use written information and numerical data to make decisions, solve problems and/or convey information
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem-solving skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 1-5 years’ experience in non-food procurement, distribution, project management, restaurant design, and/or equipment R&D
• Prior experience in chain restaurant HQ strongly preferred
• Intermediate Microsoft Office Suite skills; advanced Excel skills
• BS/BA in Supply Chain, Finance, Engineering, or Business preferred

PHYSICAL REQUIREMENTS:

• Ability to lift up to 15 lbs. on a routine and regular basis

BENEFITS:

• Health Benefits
• 401(k) Program
• Daily dress code of “business casual”
• A positive work environment

Job Type: Full-Time

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• Restaurant Design: 3 years (Preferred)
• Distribution: 3 years (Required)
• Non-Food Procurement: 2 years (Required)

Education:

• Bachelor’s (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Click Here To Apply

Cafe Operations Manager

ABOUT URBAN AIR ADVENTURE PARKS:

Urban Air Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.

ABOUT THE CAFÉ OPERATIONS MANAGER ROLE:

The Café Operations Manager is primarily responsible for training and guiding performance of Team Members in the Café at new Park Openings. He/she must work fast with a sense of urgency, while being friendly to customers and supportive of the team. In all assignments, the Café Operations Manager must uphold Urban Air standards and enable Team Members to execute their responsibilities at the highest level.

RESPONSIBILITIES

• Serves as a brand ambassador during each assigned Park Opening
• Ensures the proper execution of all processes, systems and standards
• Ensures the highest level of training standards at the Café at all Park Openings
• Follows all processes and systems for the Café at Park Openings
• Supports the proper execution of all processes, systems and standards
• Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Supports identification and development of future leaders among Team Members
• Guides and evaluates Team Member performance honestly and completely
• Manages all administrative tasks associated with each Café opening before, during, and after the opening in a timely manner
• Travel out of state for Park Openings, up to 85% travel
• Act as a liaison between all parks, open and upcoming, and corporate
• Act as a subject matter expert for Franchisees related to Café training and Café operations
• Other Ops Services duties as tasked, which may include but is not limited to operational deployments, monitoring, and administering field tests

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 21 years of age or older
• Minimum of two (2) years of previous food & beverage, restaurant and/or Quick Service training experience
• One (1) to three (3) years’ management experience in the hospitality field preferred
• Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment

EXPECTED AREAS OF COMPETENCIES

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Patience
• Attention to Detail
• Takes initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercises good judgment in decision making
• Open to feedback and self-improvement
• Holds self-accountable for high personal standards of conduct and professionalism
• Excellent speaking and presentation techniques
• Serves as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds

WHY URBAN AIR?

• You believe in the Urban Air’s mission and core values
• You want personal and professional growth in an award-winning work environment
• You get to work with a team of professionals
• You are the best at what you do

PERKS:

• Paid semi-monthly
• Company Paid Holidays
• Competitive Paid Time Off
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment
• And much, much more

UATP Management, LLC is an equal opportunity employer.

Job Type: Full-time

Experience:

• F&B, Restaurant or Quick Service training: 1 year (Required)
• Hospitality Management: 1 year (Required)

Education:

• High school or equivalent (Required)

License:

• ServSafe (Preferred)

Work Location:

• Multiple locations
• On the road

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative
• Detail-oriented — quality and precision-focused