Support Center Opportunities
Current Support Center Positions Available
Like all successful operations, Urban Air has a talented team of people who support the business in a variety of ways from behind the scenes.
If you are a career professional looking for a position in more of a corporate environment, our Support Center may have just the opportunity, including financial, technical, creative, analytical and operational positions.
Support Center Location: 317 S. Jenkins, Suite C, Grapevine, Texas 76051
Urban Air Trampoline & Adventure Parks is seeking an Administrative Assistant to join the team! You will perform clerical and administrative functions in order to drive company success.
** Onsite Full-Time Position At Corporate Office – Casual Work Environment **
RESPONSIBILITIES:
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Perform other office tasks
- Book Travel & Company Events
- Work with outside Vendors
- Manage Executive Calendars
- Able to manage multiple projects and meet deadlines
- Extremely Organized
- Works well in a team
PERSONAL CHARACTERISTICS AND QUALIFICATIONS:
- 5+ years experience as Administrative Assistant fast-paced companies
- EXPERT in Microsoft Office Suite
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Excellent pace and energy, self-motivated
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Exercises good judgment in decision making
- Flexible in approach; can readily adapt to business and team needs and changes
- Holds self-accountable for high personal standards of conduct and professionalism
- Respect for individuals (guest, vendors, and employees)
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker. Capable of developing compelling culinary strategies
- Strong statistical inclination, able to synthesize data into concise business tactics
- Positive Energy
Compensation: $150,000 Annually (plus commission)
Benefits Offered: 401K, Medical
Employment Type: Full-Time
Position based out of Urban Air World Headquarters in Bedford, TX
Job Description:
- Develop strategies for driving Urban Air attendance and achieving the company’s sales goals
- Oversee all aspects of Sales including: Call Center, Corporate Alliance, and Special Events teams both at corporate and at Park locations to deliver successful programs and drive profitable growth
- Manage the use of budgets
- Define optimal sales team structure
- Develop a critical path for strategic call center hires to support inbound demand
- Hire and develop staff in all three areas
- Define and coordinate team member training programs within Sales enabling staff to achieve their potential and support divisional and company objectives
- Manage customer expectations and contribute to a high level of customer satisfaction
- Define sales processes which drive desired sales outcomes and identify improvements where and when required
- Put in place infrastructure and systems to support the success of the sales function
- Provide detailed and accurate sales forecasting
- Compile information and data related to customer and prospect interactions
- Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
- Work closely with the marketing function to establish successful support, channel and partner programs
- Manage key customer relationships and participate in closing strategic opportunities
- Identify and help drive tentpole strategies during key low attendance times such as school field trips and group business, after prom parties, grad-night parties, Halloween event, Christmas events, etc.
- Participate and help drive Urban Air Membership programs
- Work with CCO and CIO to support and drive Corporate Alliance initiatives
- Establish sales team within each Park location to help drive all sales initiatives
- Travel for in-person meetings with customers and partners and to develop key relationships
To Apply, visit:
https://www.ziprecruiter.com/job/98b48bd5
UATP is an Equal Opportunity Employer
About Urban Air Trampoline & Adventure Parks:
Urban Air Trampoline & Adventure Parks is the nation’s fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages. Urban Air’s award-winning business serves customers across the United States with expansion also occurring in the United Kingdom, Europe and Middle East.
Operations Manager
***Full-Time Position. Requires Travel Between Corporate Stores In Dallas Fort-Worth***
++ Experience In Entertainment, Restaurant or Retail Required ++
THE OPERATIONS MANAGER IS: The Corporate Operations Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Safe, Affordable Family Entertainmen! To provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results at local Corporate Stores.
RESPONSIBILITIES People: Hire, train, retain and develop team
- Loves People!
- Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
- Assures execution of staff training programs.
- Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
- Leads and influences management staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Select and develop Store Managers and Entry Level Staff for more responsibility or internal promotability into higher level positions.
- Insures execution of all employee recognition and incentive programs as documented
- Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
Profits: Optimize financial results (drive sales and control costs)
- Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
- Maintain systems which insure overall fiscal responsibility for inventory, etc.
- Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
Sales: Create annual budget and business plan to meet targeted financial performance
- Set store goals by period and hold managers accountable for setting and meeting departmental goals
- Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
- Maintains a strong community presence through partnership with community and business organizations.
- Make final decision around all store sales and performance incentive programs Pro-actively search out opportunities to optimize Food and Beverage at Urban Air.
Guests: Consistently meet the standard for the guest experience (quality of operations)
- Deliver an unparalleled guest experience through the best combination of food, drinks and attractions and games in an ideal environment for celebrating all out fun.
- Maintain a safe and secure environment for all Urban Air guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
QUALIFICATIONS:
- Brand Ambassador and Culture Champion!
- Demonstrated knowledge and execution of current Urban Air operating standards
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
PERSONAL CHARACTERISTICS:
- Ability to enthusiastically interact with others
- Shares work knowledge and experiences with co-workers
- Adaptability, flexibility, general enthusiasm for the business
- Excellent pace and energy, self-motivated
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Courteous/nice/spirit of generosity
- Can create and communicate a vision for the stores
- Exercises good judgment in decision making
- Flexible in approach; can readily adapt to business and team needs and changes
- Excellent teaching and coaching skills
- Holds self-accountable for high personal standards of conduct and professionalism
- Respect for individuals (customers, vendors, and employees)
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker. Capable of developing compelling sales strategies
- Strong statistical inclination, able to synthesize data into concise business tactics
- Innate ability to inspire team
- Positive Energy
- LOVES Urban Air
LEGAL MAKES US SAY
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:
- Work days, nights, and/or weekends as required.
- Work in noisy, fast paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Must have regular and predictable attendance.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that “Legal” is over, how could you not want to work here!
Join The Fastest Growing Company In Family Entertainment
***Full-Time Onsite Position With A Casual Work Environment***
Job Description: Urban Air is seeking a Local Marketing Specialist that brings campaigns to life at a local level and plans and executes a local marketing plan specific to their area. The Local Marketing Specialist works alongside the Urban Air corporate marketing team to execute the local activity for the campaign calendar ensuring a truly integrated approach to marketing activity. Their communication skills are just as important as their knowledge of marketing. The local DFW parks rely on Local Marketing Specialist for direction of offers, promotions, events and campaign initiatives as they bridge the gap between corporate and operations.
RESPONSIBILITIES:
- Know the local DFW market and our competition. (Latest offers, social media, key groups to follow, network participation)
- Planning outreach programs as part of local campaigns or to enhance community relations
- Tracking results of all activity and making recommendations for future activity (KPI’s, budgets/financial returns, ROI, planning, sizing)
- Execute and activate corporate’s marketing campaigns
- Work with the GMs at parks to educate and engage associates on important campaign details including campaign objectives, target audience, upsell tactics, offers etc.
- Reporting metrics to the VP of Marketing
- Taking the framework from corporate marketing to create campaigns within the brand guidelines and budget
- Generating ideas for their particular park, plan accordingly and record the results
- Creating and managing key partnerships with local businesses/organizations who can help with our word of mouth campaigns and build community relations
- Ensure all materials on display in-park comply with brand standards (timely/updated/in good shape)
- Throughout and following the campaign actively producing social media, photographs, program summaries, recaps
- Owning the real time Social Media updates and interaction on sites such as Facebook, Instagram, Yelp, TripAdvisor and Google
- Monitoring activity and reporting trends/concerns
- Managing requests for donations/sponsorships of local sports teams, charities or schools.
- Identifying any potential outreach programs and maintaining relations with the charities
- Participate in charitable outreach that can also be a business/networking opportunity
- Requires a Bachelor’s Degree in Marketing, Communications or Public Relations.
- 1-3 years experience in a Marketing role, utilizing: Social media branding, Managing ROI and KPI metrics, Spearheading site specific marketing initiatives, Managing local outreach marketing programs, Developing and managing local partnerships, Managing relationships with charity and non-profit partners
PERSONAL CHARACTERISTICS AND QUALIFICATIONS:
- 1-3 yrs experience in a Marketing or Communications role
- Experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook)
- Experience with Adobe Creative Suite of products (Photoshop, In-Design, Illustrator)
- Experience with digital & social media campaign and content development
- Have a creative mindset with strong knowledge of social content and platforms
- Strong attention to detail and ability to multi-task projects, priorities, schedules, and deliverables
- Self-starter with the ability to work independently
- Experience using project/process management tools
- Excellent pace and energy, self-motivated
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Exercises good judgment in decision making
- Flexible in approach; can readily adapt to business and team needs and changes
- Holds self-accountable for high personal standards of conduct and professionalism
- Respect for individuals (guest, vendors, and employees)
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker. Capable of developing compelling culinary strategies
- Strong statistical inclination, able to synthesize data into concise business tactics
Education: Bachelor’s degree in relevant subject
Hours: 8:00am to 5:00pm
To Apply:
THE SPECIAL EVENTS CONSULTANT IS: Our Special Events Sales Consultants are responsible for selling fun! Our ideal team member will serve as the ‘face’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, corporate team building, or any other type of group. To hit the ground running you’ll need phone and computer skills, great multi-tasking abilities, and the drive to succeed and make money!
YOU WILL BE GREAT IF:
* You love UNLIMITED Earning Potential. Base + Commission.
* You love working in a fast-paced, multi-faceted Family Entertainment scene.
* You are outgoing and personable with excellent verbal and written communication skills!
* You are eager to learn and love developing new sales skills!
* You love talking to and selling customers.
* All phone calls are answered and no message goes without a same day response!
* You haven’t met a goal you can’t beat!
* You like booking sales three months in advance!
* SMERF means more to you than little blue creatures! Google It!
DAY IN THE LIFE…Everybody is Somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!
* People, got to like them, they are the MOST important asset!
* You get to work with the best people in the industry.
* Strive for personal development and career growth!
* You sell the FUN and take care of every Party Host’s needs!
* There is nothing you would not do for your TEAM! And there is nothing we would not do for YOU!
* We strive for 100% “guest satisfaction.” If they need something for an event, you and your team are on it!
* Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!
* You have to be able to represent! We want fun and energy just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
* Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
* We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the management team to drive financial results in your store to new heights.
* Safety first. You work in a well maintained, safe, secure, and sanitary environment.
* And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!
Working Environment
* Non typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
* We are business casual!
* Our business is nights, weekends and holidays and our Sales Managers know when to book the parties!
To Apply:
The Call Center Director will assist with strategy and policy development related to the delivery of customer services to US customers. This individual will be responsible for developing appropriate policies and procedures to ensure efficiency of the Call Center and scaling the department to accommodate peak selling periods. Additional responsibility includes continuously evaluating emerging technology and industry practices to ensure that the call center is achieving or exceeding industry standards.
At least 7 years’ experience managing a high volume in-bound Call Center.
- Experience leading a customer-focused team within a fast growing, consumer-services company.
- Strong analytical abilities to facilitate proactive performance, goal achievement, and bottom-line objectives.
- Experience in development and management of call center and customer service metrics.
- Experience with state of the art call center systems/technologies.
- Ability to manage, develop and motivate staff.
- Excellent oral and written communications skills;
- Ability to present to senior management and sales organization.
- Bachelor’s degree is required
UATP Management, LLC is an equal opportunity employer.
To Apply:
Urban Air Corporate is seeking a paralegal experienced in franchise law to assist in its rapidly growing business. This position will report directly to the General Counsel and will be responsible for assisting with the administration of franchise agreements, site selection agreements, master franchise agreements, multi-unit agreements, including amendments, renewals, and terminations. This candidate must have experience related to filing franchise agreements in the various registration states. The candidate must possess the ability to work with customers (franchisees, brand representatives, franchise sales), finance, and legal to effectively negotiate deal terms. The candidate will also be responsible for managing SBA relationships, personal injury claims, litigation, and third-party contract management. Experience with intellectual property is a plus.
The ideal candidate will possess the following key attributes:
- Paralegal certification;
- 5-15 years of experience in franchise law (RESUMES THAT DO NOT INCLUDE FRANCHISE LAW EXPERIENCE WILL NOT BE CONSIDERED);
- Strong organizational skills and attention to detail;
- Ability to multi-task;
- Strong logical reasoning, writing, and drafting skills;
- Ability to work independently and also collaborate as a team player; and
- Proficient in Microsoft Office Suite and Adobe tools.
UATP Management, LLC is an equal opportunity employer.
To Apply:
Urban Air designs and constructs dynamic, inspiring, and engaging indoor Amusement Parks / Family Entertainment Centers. We believe in creating AWESOME Atmospheres through our lighting, sound, attractions and people. Field Installation Lead/Supervisor (FILS) is tasked with managing the attraction installation process to deliver a finished attractions product with excellence and delighting the Franchisee at every touch point.
FILS are asked to lead installation team(s) in the field to complete projects on time and on budget. This will require, but not be limited to, the following:
- Coordination of Urban Air’s scope with any installers/sub-contractors
- Build install team of 8 to 10 installers
- Recruit, Hire, train and manage install crew
- Site walk-through and planning for installation process
- Reviewing integration documents to insure documentation is accurate
- Unload, sort, and inventory attractions on job-site
- Install attractions in accordance with installation instructions
- Ensure all safety protocols are adhered to throughout the install process
- Create updated “as build” drawings of exhibits and graphics
- Provide feedback to VP of Project Management on how to improve Attraction Manufacturing
- Quick decision making skills and ability to solve problems “on-the-fly”
- Ability to lead team to complete given project
- Collaboration with and managing work flow with Fabrication Leads
- On-sight installation supervision/management
- Day-to-day communication with clients and vendors regarding installation process
- Scheduling internal and external project team meetings—as needed
- Logistics coordination
- Expense tracking and reporting
- Keep multiple projects on track at the same time
- Traveling required
- Hotel, food and airfare or mileage provided
- Company cell Phone provided
- Healthcare benefits provided
- 401(k)
QUALIFICATIONS
- Passion for serving people well
- Construction background
- Basic computer knowledge
- Great communications skills with a focus on customer service
- Flexible schedule
- Highly organized and must have attention to detail
- A self-starter with the ability to learn quickly
- Proactive not reactive
- Problem Solver
To Apply: